Financial Sector Complaint Resolution Procedure By BoG

Financial Sector Complaint Resolution Procedure By BoG

The Bank of Ghana (BoG) has provided the procedure for financial sector complaint resolution. Customers should not keep their complaints to themselves. They should report their complaints since that is the only way banking services can be improved.

1. You have a right to complain to your financial service provider, if you are not happy with their services. You may lodge your complaint with your service provider in a language of your choice. Expect a response within 5 working days.

2. You may submit a complaint to your financial services provider through any of the following channels or any other means provided by the
financial service provider.

• Verbally, in person (walk-in)

• Verbally, by telephone

• In writing, in person

• In writing, by post

• Email

See also: Message From BoG To Mobile Money Loan Defaulter [You will pay at all cost if you owe]

3. Note that you are not to pay any fee to get your complaints resolved by your financial services provider. Complaint resolution by your provider is free for you as a customer.

4. Your financial services provider is required to resolve your complaint within 20 working days from the date you file your complaint. The service provider may take up to 10 additional working days if it requires more time to resolve the complaint.

See also: 4 Major Clauses In Bank Loan Agreement That Bankers Do Not Highlight [They could hunt you later]

5. Escalate your complaint to the Bank of Ghana for redress, if you are not happy with the efforts by your financial services provider to resolve it, or if you do not receive a resolution within the stipulated resolution period.

6. You may file an appeal with the Bank of Ghana’s Complaints office within 20 working days of receipt of your service provider’s response to
your complaint if you are not satisfied.

See also: GCB Bank To Credit Customers Accounts With Gh50 This Month Ending [Find out why and how]

7. Your complaint will not be heard by BOG if it is not submitted within six years after the occurrence of the incident that occasioned the complaint.

8. Note that the BoG will not address your complaint if you are seeking redress in court on the same issue. Your complaint will be handled only if your complaint is withdrawn from court at your discretion.

See also: Bank of Ghana Exchange Rates As At Wednesday 21st December, 2022 [Weekly Trends]

9. Contact the BoG Market Conduct Office

Telephone: 0302665005 0596912354, 0501502270

Email: complaints.office@bog.gov.gh

Address: 7th Floor Cedi House, Accra

Source: http://www.bog.gov.gh

About Author

Educativenews

See author's posts